Nick’s at Port of Menteith Ltd
Nick Nairn Cook School
Port of Menteith, Stirling FK8 3JZ
Company number SC696477
VAT registration number 505281612
Tel: 01877 389 900
Gift Vouchers & Cook School Booking Terms
Gift Vouchers
Vouchers purchased for Nick’s at Port of Menteith are redeemable at Nick’s restaurant, Port of Menteith, and cannot be redeemed at Nick Nairn Cook School or Home by Julia Nairn.
Vouchers purchased for Nick Nairn Cook School are redeemable against Nick Nairn Cook School classes only and cannot be redeemed at Nick’s at Port of Menteith or Home by Julia Nairn.
Vouchers purchased for Home by Julia Nairn are redeemable at Home by Julia Nairn and cannot be redeemed at Nick Nairn Cook School or Nick’s at Port of Menteith.
Vouchers must be redeemed within the validity period shown on the voucher. Expired vouchers cannot be accepted unless an extension has been agreed by us in writing.
Vouchers have no cash value and no change or credit can be given.
Vouchers cannot be used in conjunction with another offer or towards private events, special events or tasting evenings with Nick unless specifically stated.
Vouchers cannot be redeemed between 24 December and 2 January inclusive.
All voucher redemptions are subject to availability and these terms and conditions.
Cook School Bookings Made Using a Voucher
Once a Cook School voucher has been used to reserve a place on a particular class, the following cancellation terms apply:
21 days or more before the class: No cancellation charge. The full value used to make the booking will be returned to your voucher.
10–20 days before the class: 25% of the full class price will be deducted and the remaining value returned to your voucher.
4–9 days before the class: 50% of the full class price will be deducted and the remaining value returned to your voucher.
Less than 4 days before the class or non-attendance: The full class fee will be forfeited.
Any voucher credit returned following a cancellation remains subject to the original voucher expiry date.
Cook School Places Purchased Directly
When you purchase a place directly on a Nick Nairn Cook School class, you are purchasing a place on a specific class on a specific date. Please make sure you are able to attend before completing your booking.
Direct class bookings are non-refundable if you subsequently change your plans or are unable to attend.
If you can no longer attend, you are very welcome to transfer your place to another person at no additional charge. Please let us know the name of the person attending in your place before the class.
Alternatively, please contact us as soon as possible and we will endeavour to resell your place. If we are able to resell it, we will refund the amount you paid, less any reasonable booking or administration costs incurred. We cannot guarantee that a cancelled place will be resold.
We are unable to offer refunds for cancellations or non-attendance arising from personal circumstances, including illness, travel disruption or changes of plan.
If Nick Nairn Cook School cancels a class, you will be offered the choice of transferring your booking to another suitable class or receiving a full refund of the amount paid.
Alcohol Policy
If you appear under 25, we will ask for relevant photo ID before serving alcohol. Alcohol will only be served to individuals aged 18 or over. It is an offence to provide alcohol to anyone aged under 18 or for an adult to secure alcohol on their behalf. We advise anyone 25 or younger to bring appropriate ID on the day.
Alcohol sold for consumption offsite cannot be consumed on the premises.
Collection of Shop Purchases
Items ordered for collection are available immediately after purchase, and can be collected from Nick’s at Port of Menteith, FK8 3JZ.
You can view our opening hours here.
Delivery of Shop Purchases
Vouchers purchased online are posted Royal Mail 1st class within 5 working days of purchase. Please be aware, our working days are Wednesday – Sunday.
Shipping fees are non-refundable.
Refunds
If you are dissatisfied with any purchase made, please contact info@nicknairncookschool.com.
Use of Our Website
Your use of our Website is governed by our terms of use. Please read them carefully as they affect your rights and obligations under the law. By using our Website you agree to be bound by these Conditions. If you do not agree to be bound by these Conditions you should not use our Website. These Conditions do not affect your statutory rights.
In order to purchase Products, Vouchers, Cooking or Dining experiences on our Website and lawfully enter into and form contracts on our Website you must:
- Register by providing your real name, e-mail address, payment details and any other requested information;
- Stipulate a bona fide delivery address. Please note that PO box nos., hotels and accommodation addresses are not acceptable.
You warrant that the Personal Information which you are required to provide when you register as a customer is up to date, true, accurate and complete. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. You must inform us immediately of any changes to your Personal Information by updating this as and when necessary.
We will treat all of your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK GDPR Data Protection and consumer legislation.
When you buy Products, Vouchers, Cooking or Dining experiences from us via our Website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types such as .”co.uk” and .”com”), your browser type, the country you accessed the site from, the pages of our Website that were viewed during your visit and any search terms that you entered on our Website (“User Information”). We may collect this information even if you do not register with us.
We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We will use your information only for the following purposes:
- Processing your orders
- Statistical purposes to improve our website and its services to you
- Servicing website content
- Administering our website.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.
By making an offer to purchase a Product, Voucher, Cooking or Dining experience, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we may be obliged to do so.
Use of Cookies
Under the new European Directive 2009/136/EC (amendment to the UK’s Privacy and Electronic Communications Regulations) it is now necessary for us to gain opted in consent from users visiting our website to use certain non essential “cookies” and to detail where cookies are used and for what purpose.
A cookie is a piece of data in text form, which identifies users’ computers to our server and is stored on your computer by your web browser. Cookies in themselves do not identify individual users but identify only the computer used. We do not make any attempt to find out the identities of those visiting our website.
The only exception under the new regulations is if the cookie (or similar technologies) are employed to perform a ‘strictly necessary’ or essential service requested by the user. A good example of this is a cookie that is used to ensure that when you have chosen the goods you wish to buy and add them to your basket or proceed through the checkout, the site ‘remembers’ what you have chosen on a previous page. We do not need to get consent for this type of activity.
Our site no longer uses non essential cookies but should that change in the future, full details will be published here and opt in will be sought where and when required.
Our site currently uses essential cookies in order to recognise if you are registered with the site and to remember the contents of your shopping basket should you choose to shop online with us. Details of these cookies can be found below.
nick_nairn_cookschool_session – this is destroyed when your browser closes
cart_token – this is stored for a period of 7 days after it’s last use
We also monitor how our website is accessed and navigated via web analytics software, for example, which are the most popular pages and what is the most popular time of day that users visit our site. We do this to improve our site content and navigation and we do not personally identify the user in any way during this process.